top of page

Terms & Conditions

Please read through and click accept to complete the Booking Request form


A £20 booking fee is payable at the time of booking in order to secure the date. The remaining balance is payable no less than 4 weeks prior to the event. If a booking is made with less than 4 weeks until the event date, the full hire charge is to be paid at time of booking.

Damage Deposits:

Caterpillar Garden Soft Play prides themselves on the quality of their soft play equipment. A damage deposit of £50 is payable on the day of your Caterpillar Garden Soft Play event in cash. 

Your deposit will be returned on collection of the soft play equipment, except in the event of damage, soiling or misuse as in our terms and conditions of hire.


If a request to reschedule is provided more than 4 weeks prior to your event date, a new hire date will be provided, subject to availability. Caterpillar Garden soft play limit rescheduling to one further date, after which the booking fee will be retained as per our cancellation policy.


Caterpillar Garden Soft Play reserve the right to retain the booking fee for all cancelled bookings.


Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence. None of these Terms and Conditions will restrict your statutory rights. Public liability insurance is held by Caterpillar Garden.


Please note that all persons using  Caterpillar Garden Soft Play equipment do so at their own risk. The Hirer will be responsible/liable for any damage or injury occurring from, or as a result of, misuse or reckless use. These guidelines set out in our Terms and Conditions are for the safety of all people using this equipment and it is the sole responsibility of the Hirer to ensure that the guidelines are adhered to at all times. Caterpillar Garden  Soft Play will not accept any Liability for any injury caused to anyone whilst using this equipment.

Health & Safety:

  • Once the hired equipment is set up, the safe operation of all equipment becomes the responsibility of the named Hirer who must ensure that all possible steps are taken to avoid injury to the children attending or damage to the equipment supplied.  

  • The play equipment will only be set up in an open space, we will not be responsible for moving anything not owned by us. There should be plenty of space available away from any glass.

  • Equipment should not be moved once set up and soft play equipment should remain on the matting.  All balls should remain in the ball pool.

  • Caterpillar Garden Soft Play hire out soft play and inflatable equipment for indoor use only.

  • The hire of the soft play equipment is strictly for the use of children under the age of 4 years. Please ensure that no one over this age uses the equipment, otherwise this may result in the loss of deposit.  

  • A responsible adult (18 years or over) must supervise the children and equipment at all times. Children are not permitted to play on the equipment during set up or collection. As a ratio you should ensure that there is 1 supervising adult for every 4 children.

  • No food, drink or chewing gum to be consumed near or on the play equipment.

  • No adults are to sit on the soft play as this makes the items lose shape.

  • All shoes, badges, jewellery must be removed to prevent damage or injury to others.  It is also suggested that spectacles are removed.

  • It is important that the area is not over-crowded. Please act to limit the numbers and sizes as necessary.  

  • Do not allow children to become boisterous, push, collide or fight in a manner that will hurt or cause distress to others. Care should be taken especially on items above ground level.

  • For hygiene reasons, socks must be worn while using the soft play equipment. If supervisors need to walk on the soft play matting they must remove their footwear and leave their socks on.

  • Balls should remain in the ball pool during the hire period, although we understand some will naturally come out they should be returned as soon as possible. All balls should be placed back in the ball pool prior to collection. If there are balls outside the pool at the time of collection £10 will be deducted from the deposit to cover the extra labour involved.

  • No sand, sharp objects, face paints, party poppers, streamers or silly string must be used near the soft play equipment as this can cause damage to the equipment. You may risk losing your deposit if specialist cleaning has to be carried out.

  • There must be no smoking or BBQs near the soft play equipment, and all pets must be kept away from the equipment at all times.

  • No furniture should be placed on the mats as this will cause damage.

  • Caterpillar Garden Soft Play will charge in full for any damage or loss of equipment.

  • In the event of any serious accident, to comply with our insurance conditions, professional medical advice must be sought as soon as possible. Reports will be requested by our insurance company should a claim arise. The appropriate Health & Safety Report must be completed at the time when a Caterpillar Garden member of staff returns to collect the equipment.

  • Ensure that no one with a history of back or neck problems is allowed on the equipment, or any child who is unwell.

  • Although the soft play equipment and balls from the ball pool are cleaned after every event it is recommended that supervising adults discourage children from placing balls in their mouths for hygiene purposes.

  • Avoid large children and small children using the equipment at the same time.

  • Caterpillar Garden will not supervise the event. Caterpillar Garden Soft Play accepts no liability for any damage, accidents or injuries that may occur whilst the equipment is on hire.

  • Strictly no alcohol or drug use near the soft play or inflatable equipment. Caterpillar Garden Soft Play will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and or drug use.

bottom of page