Keeping us all safe
These are extraordinary times we are living in and so we want to give you the peace of mind that you need when booking with us here at Caterpillar Garden.
Cleanliness of our equipment
Here at Caterpillar Garden, we pride ourselves on the cleanliness of our equipment, with everything being thoroughly cleaned and disinfected between hires (including every ball in the ball pond).
However we recognise that we need to take extra steps to prevent the possible spread of COVID-19.
We use a medical grade anti-viral disinfectant to keep our equipment safe for you and your little one.
We will be wearing protective face masks when we deliver and collect to protect both you and us.
We will wash our hands thoroughly with hot water and soap before and after deliveries/collections
We will also use hand sanitising gel throughout.
Our aim is to ensure you and your little ones have a great time whilst knowing that our standards of cleanliness will keep us all safe. If you have any concerns please contact us to discuss further.
Delivery & Collection
For our Mini Caterpillar Home packages, we will contact you the day before to complete a quick COVID questionnaire. We will then deliver the equipment to your door and will not enter your home. We will need someone to be there to accept delivery of the equipment in so we know it is safe.
On collection we will use disinfectant wipes to initially clean the equipment and bag it where possible, before we put it into our van. We will then take it back to HQ where it will be cleaned with medical grade anti viral disinfectant before its next hire.
We usually accept payment via cash, however at this time our preferred payment methods would be bank transfer or PayPal.
Cancellation Fees Suspended
If you or a member of your household test positive for COVID or have to self isolate we will have to postpone or cancel your hire. We have currently suspended all our cancellation fees at this time so you have the peace of mind that you need.
COVID-19 and Infection Control Trained & Certified
We have undertaken an accredited course to ensure we are doing the right things and doing them right.